Important Notice

Account deletion is permanent and cannot be undone. All your personal data, health records, activity logs, and app settings will be permanently deleted from our systems.

How to Delete Your Account

To comply with Apple App Store and Google Play Store policies, we provide multiple ways to request account deletion:

Method 1: Email Request

If you cannot access the app or prefer to request deletion via email:

Send an email to: management@appetechealth.com

Subject: Account Deletion Request

Include the following information:

• Your full name
• Email address associated with your account
• Phone number (if applicable)
• Reason for deletion (optional)

⏱️ We will respond within 48-72 hours and complete the deletion within 30 days

Note: To verify your identity, we may ask you to reply from the email address registered with your account or provide additional verification.

Method 2: Contact Support

You can also contact our support team directly:

Email: management@appetechealth.com
Address: 610 3rd Street Macon, GA 31201   | (Mon-Fri, 9AM-5PM EST)

What Happens When You Delete Your Account

Data Deleted Immediately:

• Personal Information: Name, email, phone number, date of birth
• Health Data: All logged meals, activities, health metrics, and wellness entries
• Account Settings: Preferences, goals, and customizations
• Profile Data: Photos, bio, and other profile information
• App Access: You will be immediately logged out and unable to access the app

Data Retained (De-identified): As outlined in our Privacy Policy, some de-identified and aggregated data may be retained for up to 10 years for quality improvement and research purposes. This data cannot be traced back to you.

• Anonymized usage statistics
• De-identified health trends (age group, gender, etc.)
• Aggregated app performance metrics

Legal Requirements:

We may retain certain information if required by law, such as:

• Transaction records for tax or accounting purposes
• Records needed to comply with legal obligations
• Information required to resolve disputes or enforce agreements

Deletion Timeline

1. Request Received — We acknowledge your request within 48-72 hours
2. Identity Verification — We verify your identity to protect your account (1-3 business days)
3. Account Deletion — Your account and personal data are deleted from active systems (within 30 days)
4. Confirmation — You receive a confirmation email when deletion is complete

Cancellation Grace Period

After submitting your deletion request, you have 7 days to cancel the request and keep your account. After this period, the deletion process becomes irreversible.

To cancel your deletion request, contact us immediately at management@appetechealth.com with the subject “Cancel Account Deletion.”

Alternative: Temporary Account Deactivation

If you’re not sure about permanently deleting your account, consider temporarily deactivating it instead:

• Your data will be preserved
• Your account will be hidden from other users
• You can reactivate anytime by logging back in

Before You Delete

Please consider the following before deleting your account:

• All data will be lost: There is no way to recover your data after deletion
• Active subscriptions: Cancel any active subscriptions before deleting your account
• Connected devices: Disconnect any linked health devices or apps

Frequently Asked Questions

Can I recover my account after deletion? No, account deletion is permanent and cannot be undone. You will need to create a new account if you wish to use Appetec again.

How long does the deletion process take? Your account and personal data will be deleted from active systems within 30 days of your confirmed request.

Will I get a refund if I have an active subscription? Deleting your account does not automatically cancel subscriptions or trigger refunds. Please cancel your subscription through the App Store or Google Play Store before deleting your account.

What happens to my health data synced from Apple Health or Google Health Connect? All health data stored in Appetec will be deleted. However, the original data in Apple Health or Google Health Connect remains unchanged.

Need Help?

If you have any questions or encounter issues with account deletion, please contact us:

Email: management@appetechealth.com
Address: 610 3rd Street Macon, GA 31201   | (Mon-Fri, 9AM-5PM EST)